Privacy Policy

Welcome to Saarthi Cabs ("we," "our," or "us"). We operate as an independent, private car rental and taxi booking service provider based in Patna, Bihar, India. We are committed to safeguarding your privacy and ensuring transparency regarding how information is handled when you browse our website (saarthi-cabs.in) or contact us for travel inquiries.

1. Information We Receive During Inquiries

When you contact us voluntarily via phone, email, or WhatsApp to inquire about or book a vehicle, we may receive only the basic operational information necessary to arrange your ride:

• Contact Details: Your name and phone number or WhatsApp handle.
• Trip Logistics: Pickup location, destination, travel date, time, and preferred vehicle category (Sedan, SUV, or Tempo Traveller).
• Special Requests: Luggage requirements, flight timings for airport transfers, or specific itinerary notes.

2. How We Use Inquiry Information

We use the information you provide solely for legitimate, direct operational purposes:

• To provide accurate fare estimates and vehicle availability.
• To coordinate your ride and share driver/vehicle details prior to pickup.
• To communicate with you regarding your scheduled journey or itinerary updates.
• To provide customer support before, during, and after your trip.

3. Data Protection & Non-Disclosure Policy

We respect your personal privacy. We operate under strict principles:

• No Sale or Rental of Data: We never sell, lease, trade, or share your contact details with third-party advertisers, brokers, or marketing networks.
• Operational Sharing Only: Necessary journey details (pickup address and customer phone number) are shared exclusively with the assigned chauffeur to facilitate your trip execution.
• Legal Compliance: We will disclose information only if required by applicable law, court order, or official governmental regulation in India.

4. Financial Information & Payments

We do not collect, process, or store credit/debit card numbers or bank account passwords on our website. All trip fare settlements are handled transparently between the passenger and driver or through standard verified commercial methods discussed during direct communication.

5. Log Files & Cookies

Like most standard informational websites, our web hosting servers may automatically record standard technical log files when you visit our website. These may include Internet Protocol (IP) addresses, browser types, Internet Service Provider (ISP), referring/exit pages, and date/time stamps. This technical data is non-personally identifiable and is used purely for server performance, security monitoring, and general web traffic analysis.

6. External Third-Party Links

Our website may contain links to external third-party platforms, such as WhatsApp (Meta) or social media profiles. We encourage you to review the privacy policies of any third-party services you access, as we have no control over their independent privacy practices.

7. Policy Updates

We reserve the right to update or amend this Privacy Policy periodically to reflect changes in our operational procedures or applicable legal requirements. Any modifications will be posted directly on this page with an updated revision date.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our administrative desk:

Saarthi Cabs
Physical Office: Last house Mahavir Nagar Patna Sadar, Patna, Bihar - 800002, India
Email Address: info@saarthi-cabs.in
Working Hours: Available 24 Hours / 7 Days