Cancellation & Refund Policy

Effective Date: January 1, 2026 | Last Reviewed: September 2026

At Saarthi Cabs, we are committed to providing transparent, honest, and customer-friendly car rental and taxi booking services across Bihar. We understand that travel plans may change unexpectedly. This Cancellation & Refund Policy outlines our straightforward procedures.

                        Easy Cancellation: To cancel or reschedule your ride, simply notify us. No complicated paperwork is required.
                    

1. Customer-Initiated Cancellation

If you need to cancel a confirmed scheduled trip, the following transparent timeline rules apply:

Cancellation Notice Time	Applicable Refund
More than 24 hours prior to scheduled departure	100% Full Refund (or Free Rescheduling)
12 to 24 hours prior to scheduled departure	75% Refund of advance deposit
Less than 12 hours prior to scheduled departure	A nominal fee may be deducted to compensate the driver dispatched for pickup

2. Rescheduling Policy

If your travel timing or flight is delayed, you can reschedule your ride without any penalty by giving us at least 4 hours' advance notice, subject to vehicle availability.

3. Cancellation by Saarthi Cabs

In the unlikely event that we are unable to fulfill your booked journey due to vehicle breakdown or unavoidable logistical constraints:

We will immediately arrange a replacement vehicle of identical or higher category at no extra charge.
If a replacement cannot be provided, you will receive a 100% immediate full refund without any deductions.

4. Refund Processing Timeline

All approved refunds are initiated promptly and processed back to the original source or via UPI within 2 to 5 working days.

5. How to Request a Refund

To request a cancellation or refund status, please reach out directly with your journey details:

Saarthi Cabs
Physical Office: Last house Mahavir Nagar Patna Sadar, Patna, Bihar - 800002, India
Email Support: info@saarthi-cabs.in